Zemen Bet Privacy Policy

Before you share an identity document or request a withdrawal, you should understand why that information is needed and how it will be handled. Zemen Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, betting and technical data to operate services, protect accounts and meet applicable obligations. Privacy questions can be submitted through Contact Us.

This policy covers the website, mobile version, app where available, account services, sports and live betting, games, Keno, bonuses, payments, support channels and communications. It also applies to visitors who browse without registering and people who contact support before opening an account. “Personal data” means information that identifies you or can reasonably be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Zemen Bet is the service brand for the betting and gaming platform addressed by this policy. The legal entity operating the website should be identified in the platform’s operator disclosures; see About Us. Services are intended for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Check License & Regulation and the competent authority’s latest information to verify the current licensing and regulatory status. This policy does not itself establish regulatory approval.

Information We Collect

Zemen Bet personal data should be limited to information needed for lawful, security, operational and regulatory purposes. Depending on your activity, this may include:

• Account details: name, phone number, email, date of birth, username and password-related security data.
• Verification records: identity documents, age checks, customer due diligence and KYC information. KYC means “Know Your Customer”: checks used to establish identity and eligibility and help prevent fraud.
• Financial records: deposits, withdrawals, relevant payment method details, payment authorization, balance history and bonus activity.
• Betting account data: stakes, odds, results, sports and live betting activity, Keno entries and game sessions.
• Technical information: IP address, device type, browser, operating system, app version, cookies and log files.
• Communications: support messages, complaints, emails, chat logs and call records where applicable.
• Responsible gaming information: limits, self-exclusion requests, relevant risk indicators and account restrictions.

A visitor may generate technical records without providing registration details. Do not send unrelated sensitive information or documents through an unverified channel.

How We Use Personal Data

We process information to create and manage accounts, confirm age and identity, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, a withdrawal review may compare account-holder information with verification and transaction records to establish that payment is being requested by the correct person.

Other purposes include detecting fraud, multiple accounts, payment or bonus abuse and suspicious betting patterns; resolving complaints; improving website, app, game and support performance; and applying responsible gaming controls. Relevant records may also support legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties where applicable.

Service notifications may concern account access, payment status or changes affecting your account. Marketing communications should be sent only where permitted, with consent where required and an available opt-out. Declining marketing does not necessarily stop essential service notices.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent may be required for particular optional uses. The applicable reason must be assessed for each purpose, rather than treating registration as blanket permission for every use of data.

Exact legal grounds require confirmation against the operator’s activities and applicable regulatory framework. You can request clarification about the reason for a specific use of Zemen Bet player information. Where processing depends on consent, withdrawal should be available, subject to applicable requirements.

Cookies and Tracking

Cookies are small files stored on your device. They and similar technologies may keep you logged in, remember preferences, protect accounts, analyse traffic, improve performance and measure marketing where allowed. Optional tracking should be subject to any consent requirements.

Browser controls can restrict cookies, although blocking essential cookies may disrupt sign-in or other functions. Mobile browser and app controls may differ; check the available settings rather than assuming one preference covers both. Read the Cookie Policy for further information.

Data Sharing

Zemen Bet does not sell personal data as a product. Necessary disclosures may involve payment processors, identity verification providers, hosting and cloud infrastructure providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are external organisations that perform specific tasks for the platform.

Access should be limited to the information and purpose needed for that task, with appropriate confidentiality and security requirements. Information may also be disclosed to regulators, law enforcement or courts when legally required. A payment provider may handle information under its own privacy notice as well as its contractual role; review that notice before authorising a transaction.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must meet applicable legal requirements and use suitable safeguards for the data and processing involved. No particular destination or transfer arrangement is asserted here. Contact support if you need details about international handling relevant to your information.

Data Storage and Retention

Records are retained only as long as necessary for account operation, financial recordkeeping, legal and regulatory requirements, dispute resolution, fraud prevention and responsible gaming measures. Retention depends on the record type and the reason it is held; closing an account does not automatically require every record to be erased.

When information is no longer needed, it should be deleted or anonymised through appropriate procedures, including applicable backup processes. A privacy policy in Ethiopia must account for local retention obligations rather than promise immediate deletion of all transaction history.

Security Measures

Zemen Bet data protection relies on reasonable technical and organisational measures. These may include encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality requirements and internal handling procedures. No online service can guarantee absolute security.

For Zemen Bet account security, use a unique password and do not share passwords or one-time codes. Before using Zemen Bet login, verify the domain against trusted operator information. If installing an app or APK, confirm the official distribution source; an unsolicited download link is not evidence of authenticity. Report unfamiliar access or transactions promptly through an official communication channel.

User Rights

Depending on applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be retained for legal, financial, security or regulatory reasons. Identity checks may be needed before disclosing or changing account information.

1. Step 1: Use Contact Us and explain the information or processing you want reviewed.
2. Step 2: Provide enough account details to locate your records, but never send a password or one-time code.
3. Step 3: Complete any proportionate identity check through the verified channel and keep the response for reference.

For an unresolved Zemen Bet privacy concern, ask about the complaint-handling procedure and any applicable route to the competent authority.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Zemen Bet must not knowingly collect personal data from underage users. If a parent, guardian or another person believes underage information has been submitted, contact support so the account and records can be reviewed and appropriate action taken. Consult the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce restrictions. Some records may remain necessary after closure to help maintain a self-exclusion or satisfy applicable obligations. Such information should be used for these protective purposes, not to encourage further betting. See Responsible Gaming.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or authorising a payment, check identity requirements, disclosed fees, transaction limits, processing time and the withdrawal procedure. Compare available payment options by these stated conditions, not by assumed speed. Bonus eligibility checks may use account and activity records; a promotion does not remove verification requirements.

Updates to This Policy

The policy may change when services, laws, security practices or processing activities change. The current version will be made available on this page, with additional notice where required. Review it when notified of a change and ask for clarification if a revised provision affects how you expect your information to be handled.